Online Privacy Practices

TRUSTe
Effective Date:  10/14/2014
Last Revised On: 11/17/2016

I. About this Privacy Policy and Using Our Site and Tools

This Privacy Policy applies to the B12shot.com website, information as provided by B12Shot, LLC and its subsidiaries. Within this privacy policy, the name "B12shot.com" pertains to any and all websites hosted and/or operated by B12 Shot, LLC, including co-branded, product and divisional websites. This Privacy Policy describes how B12Shot, LCC (collectively, “We”, “Us”, “Our”) collects and uses the Personal Identifiable Information you provide on our website: B12shot.com. It also describes the choices available to you regarding our use of your Personal Identifiable Information and how you can access and update this information.

The B12shot.com website contains links to other sites. Once you enter another website, be aware that B12shot.com is not responsible for the privacy practices of such other sites. We encourage you to look for and review the privacy policies of each and every website that you visit through a link on B12shot.com. We hope that reading our Privacy Policy gives you a clear idea of how we manage information about you.

While you may use some of the functionality of B12shot.com without registration, many of the specific tools and services on our website require registration. If you use our website without registering, the only information we collect will be Non-Personally Identifiable Information through the use of Cookies or Web Beacons. If you choose to register with our website for certain services, we require you to submit Personally Identifiable Information. Depending on the tool or service you have selected, we may also collect Personal Health Information. You are responsible for ensuring the accuracy of the Personally Identifiable Information and Personal Health Information you submit to B12shot.com. Inaccurate information will affect the information you receive when using our site and tools and our ability to contact you as contemplated in this Privacy Policy. For example, your email address should be kept current because that it is how we communicate with you.

II. Non-Personal Information We Collect About You

Even if you do not register with B12shot.com, we collect Non-Personally Identifiable Information about your use of our website, special promotions and newsletters.

A. Cookies

We collect Non-Personally Identifiable Information about your use of our website and your use of the websites of selected sponsors and advertisers through the use of Cookies and other tracking technologies such as tags and scripts. B12shot.com assigns every computer a different Cookie. The information collected by Cookies, tags and scripts (i) helps us dynamically generate advertising and content on web pages or in newsletters, (ii) allows us to statistically monitor how many people are using our website and selected sponsors' and advertisers' sites, (iii) how many people open our emails, and (iv) for what purposes these actions are being taken. We may use Cookie information to target certain advertisements to your browser or to determine the popularity of certain content or advertisements. Cookies are also used to facilitate a user's log-in, as navigation aides and as session timers, but not to retain Personal Health Information about you. Cookies used by B12shot.com are also used to restrict underage use of the tools.

Your browser software can be set to reject all Cookies. Most browsers offer instructions on how to reset the browser to reject Cookies in the "Help" section of the toolbar. If you reject our Cookies, certain of the functions and conveniences of our website may not work properly but you do not have to accept our Cookies in order to productively use our site. We do not link Non-Personally Identifiable Information from Cookies to Personally Identifiable Information without your permission and do not use Cookies to collect or store Personal Health Information about you.

B. Web Beacons

We also may use Web Beacons to collect Non-Personally Identifiable Information about your use of our website and the websites of selected sponsors and advertisers, and your use of special promotions or newsletters. The information collected by Web Beacons allows us to statistically monitor your usage of our websites.

Our Web Beacons are not used to track your activity outside of our websites. We do not link Non-Personally Identifiable Information from Web Beacons to Personally Identifiable Information without your permission and do not use Web Beacons to collect or store Personal Health Information about you.

C. Third-Party Tracking

We use third-party web beacons, tags and scripts to help analyze where visitors go and what they do while visiting our website. These third party tracking technologies may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. The use of cookies by our partners, affiliates, tracking utility company and service providers is not covered by our Privacy Policy. We do not have access or control over these cookies.

D. Opt-out of Third-Party Display Advertising

You can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the following link Ads Settings.

E. Log Files

As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do link this automatically collected data to other information we collect about you.

III. Personally Identifiable Information We Collect About You

We collect Personally Identifiable Information that you provide to us when you register as a member of B12shot.com and/or when you update your member profile. These Personally Identifiable Information may include but is not limited to your first and last name, address and email address. We may also collect billing information (such as credit card number and billing address when you order our products on our website) and health or medical information (such as prescription information). We use the Personally Identifiable Information that you provide to respond to your questions, provide you the specific services you select, send you emails about website maintenance and updates, and inform you of significant changes to this Privacy Policy.

We obtain address information about you from third party sources, such as the US Postal Service, to verify your address so we can properly ship your order to you and to prevent fraud.

When you register for an account, we will use your name and email address to send periodic emails to you of both promotional and transactional in nature. Out of respect for your privacy, you may choose to stop receiving promotional emails by following the unsubscribe instructions included in these emails or you can contact us by clicking here.

A. Emails You Send to B12shot.com

This Privacy Policy does not protect you when you send content, business information, ideas, concepts or inventions to B12shot.com by email. If you want to keep content or business information, ideas, concepts or inventions private or proprietary, do not send them in an email to B12shot.com.

We try to answer every email within 48 business hours, but are not always able to do so.

B. Website Registration and Interactive Tools on B12shot.com

After you have registered as a member of B12shot.com, you may choose to use certain interactive content, tools and services that may ask you to voluntarily provide other types of information about yourself including Personal Health Information.

C. Children

We are committed to protecting the privacy of children. We do not collect Personally Identifiable Information from any person we actually know is under the age of 13. A parent or guardian is solely responsible for providing supervision of the minor's use of B12shot.com. The parent or guardian assumes full responsibility for ensuring that the registration information is kept secure and that the information submitted is accurate. The parent or guardian also assumes full responsibility for the interpretation and use of any information or suggestions provided through B12shot.com for the minor. B12shot.com does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use B12shot.com only with the involvement of a parent or guardian.

D. Market Research

From time to time the B12shot.com marketing department, or operations contractors acting on its behalf, may conduct online research surveys in order to gather feedback about our site through email invitations, pop-up surveys or online focus groups. When participating in a survey, we may ask you to submit Personally Identifiable Information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). This Personally Identifiable Information is used for research purposes, and is not used for sales solicitations. When a third party sponsors a survey, Aggregate Information of the survey results is reported to the sponsor. Aggregate data does not contain any information that could be used to contact or identify you. Personally Identifiable Information collected through market research will only be used by B12shot.com and its operations contractors and will not be given or sold to a third party without your consent.

IV. Disclosure of Your Information

Except as set forth in this Privacy Policy or as specifically agreed to by you, B12shot.com will not disclose any Personally Identifiable or Personal Health Information it gathers from you on our website. We will only release Personally Identifiable or Personal Health Information to third parties: (1) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order; or (2) in special cases, such as a physical threat to you or others; or (3) if B12shot.com is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your Personally Identifiable or Personal Health Information, as well as any choices you may have regarding your Personally Identifiable or Personal Health Information. In the event that we are legally compelled to disclose your Personally Identifiable or Personal Health Information to a third party, we will attempt to notify you unless doing so would violate the law or court order. In addition, we may disclose Personally Identifiable Information as described below.

B12shot.com operations and maintenance contractors sometimes have limited access to your Personally Identifiable Information in the course of providing products or services to B12shot.com. These contractors include vendors and suppliers that provide us with technology, services, and/or content related to better operation and maintenance of our website. Access to your Personally Identifiable Information by these contractors is limited to the information reasonably necessary for the contractor to perform its limited function for B12shot.com. We also contractually require that our operations and maintenance contractors:

  1. protect the privacy of your Personally Identifiable Information consistent with this Privacy Policy
  2. not use or disclose your Personally Identifiable Information for any purpose other than providing us with products and services

V. How B12shot.com Handles Privacy and Security Internally

Listed below are some of the security procedures that B12shot.com uses to protect your privacy:

B12shot.com operations and maintenance contractors sometimes have limited access to your Personally Identifiable Information in the course of providing products or services to B12shot.com. These contractors include vendors and suppliers that provide us with technology, services, and/or content related to better operation and maintenance of our website. Access to your Personally Identifiable Information by these contractors is limited to the information reasonably necessary for the contractor to perform its limited function for B12shot.com. We also contractually require that our operations and maintenance contractors:

  1. Requires both a personal username and a password in order for users to access their Personally Identifiable Information or Personal Health Information.
  2. Uses firewalls to protect information held in our servers.
  3. Utilizes encryption using secure socket layer technology (SSL) in transmitting Personally Identifiable Information to our servers when you enter sensitive information (such as a credit card number) on our order forms.
  4. Closely monitors the limited number of B12shot.com employees who have potential access to your Personally Identifiable Information.
  5. Requires all B12shot.com employees to abide by our Privacy Policy and be subject to disciplinary action if they violate it.
  6. Backs-up our systems to protect the integrity of your Personally Identifiable and Personal Health Information.
  7. Provides secure messaging within the B12shot.com so that information related to your personal health is sent through a secure, encrypted connection.
  8. All credit card transactions are processed through Verisign. Your information is encrypted via a "key" encryption and decoded at Verisign, which allows them to process and authorize your information.

Despite B12shot.com's efforts to protect your Personally Identifiable Information and Personal Health Information, there is always some risk that an unauthorized third party may find a way around our security systems or that transmissions of your information over the Internet will be intercepted. If you have any questions about security on our website, you can contact us by clicking here.

VI. Updating Your Information and Contacting B12shot.com

A. Updating Your Personally Identifiable Information

B12shot.com pages that collect and store self-reported data allow you to correct, update or review information you have submitted by going back to the specific page, logging-in and making the desired changes.

B. Removing Your Personal Information

If you have a complaint or problem, including removing your information from our systems, please contact us by clicking here. Our customer service department will forward your complaint to the appropriate internal B12shot.com department for a response or resolution. We try to answer every email within 48 business hours, but may not always able to do so.

If you do not receive adequate resolution of a privacy related problem or if you have any questions or concerns regarding this Privacy Policy, you may write to B12shot.com at:

B12 Shot, LLC
ATTN: Webmaster/Marketing
10421 Motor City Drive, #34413
Bethesda, Maryland 20827-7515

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

C. Limitations on Removing or Changing Information

Upon your request, we will delete your Personally Identifiable or Personal Health Information from our active databases and where feasible from our back-up media. You should be aware that it is not technologically possible to remove each and every record of the information you have provided to B12shot.com from our servers.

D. Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

E. Referrals

If you choose to use our referral service to tell a friend about our website, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. B12Shot, LLC stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.

Your friend may contact us by clicking here to request that we remove this information from our database.

VII. Changes to this Privacy Policy

B12shot.com retains the right to update this privacy policy at its general discretion according to the needs of the business, its consumers or in accordance with the mandates of federal and state law. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

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